Lifetime Warranty
Our Promise
We stand behind the quality of every ring we sell. If your ring fails due to a manufacturing defect at any time, we'll replace it—no questions asked.
What's Covered
- Manufacturing defects - Cracks, breaks, or structural failures
- Material defects - Flaws in the tungsten, titanium, or tisten material itself
- Stone setting issues - Inlays or stones coming loose due to poor craftsmanship
What's NOT Covered
- Normal wear and tear
- Scratches or scuffs (note: tungsten is scratch-resistant but not scratch-proof)
- Loss, theft, or misplacement
- Accidental damage (dropping, crushing, chemical exposure)
- Resizing (tungsten and ceramic rings cannot be resized)
- Changes in ring size due to weight gain/loss
- Damage from improper care or storage
How It Works
Step 1: Contact us with your order number, photos of the defect, and a brief description of the issue.
Step 2: We'll review within 1-2 business days.
Step 3: If approved, we'll send a replacement ring at no charge (you cover return shipping of the defective ring - approximately $5-10 NZ).
Step 4: Receive your replacement within 5-7 business days.
Important Terms
- Warranty applies to original purchaser only (not transferable)
- Proof of purchase required (order number or receipt)
- One replacement per ring per defect type
- We reserve the right to inspect returned rings
- If your exact ring is discontinued, we'll offer a comparable replacement
- Return shipping costs are customer's responsibility
- Replacement shipping within NZ is free
Our 30-Day Exchange Policy Still Applies
Don't love your ring? You have 30 days to exchange it for any reason—no defect needed. This Lifetime Guarantee covers you after that 30-day window for manufacturing issues only.
Why We Offer This
This guarantee proves we stand behind our quality—and gives you complete peace of mind.
Questions?
Contact us anytime and we're here to help.