What if I order the wrong size ring?
We will offer a free exchange of your first ring for the correct size within 30 days of purchase.
Can I return a ring?
Yes. If for any reason you are not satisfied with your purchase, we will accept your return within 30 days of the date of delivery and issue a refund. Please note - the rings need to be in "as new" condition
Do your products come with any guarantee ?
Yes, all our products are backed by a 1Year Guarantee. This guarantee covers materials and manufacturing fault. Normal wear is not covered by this guarantee. We reserve the sole right to judge whether or not the jewellery has been subject to abuse, abnormal wear, alteration, substitution, or any other type of use causing deterioration. If the jewellery shows any of these the guarantee is entirely void. Please note that a few of the coloured rings use a process called Ionic plating to be finished in colours like gold and black. Ionic plating whilst being the most durable plating on the market is not permanent and may require replating in the future. This plating is not covered by the guarantee.
Is it safe to pay online with my credit card?
Complete security for customer transactions is a primary concern of ours. Your confidence in our products and services is meaningless unless you have full faith in our ability to secure all online credit card transactions. We conduct all payment transactions through PayPal, the most trusted name in online payments. PayPal uses digital authentication services and products that are specifically designed for e-commerce. PayPal automatically encrypts all data for safe storage and uses SSL (Secure Socket Layers), the industry standard method for computers to communicate securely without risk of data interception, manipulation or recipient impersonation.
Ordering and Shipping
If I order more than one item will they ship together?
In most cases when you order multiple items they will ship
How do I redeem a coupon or a promo code?
After you choose a product to order, enter the code in the code box listed on the checkout page.
How do I know my order was received?
After you place your order, you will receive an e-mail confirming your order. Please check junk/spam folders as these emails may be directed there based on your settings
How long will it take to receive my order?
Most orders are shipped within a week, with the exception of weekends and holidays. This excludes our special order and require 5-6 weeks for processing before the order is shipped.
Can I order by telephone?
We encourage customers to process all orders online. This helps us to keep our prices low and continue to provide excellent customer service.
What forms of payment do you accept?
We accept Afterpay, Laybuy, Visa, MasterCard and PayPal.
Do you offer engraving?
Unfortunately we do not offer engraving.
The ring size I need is not listed. Can you order it for me?
If your size is not showing, please email us and we can look to see if we can place a special order or offer an alternative.
What types of shipping options do you offer?
We use Courier Post for all NZ. All parcels are signature required. For all international orders we use NZ Post.
Do you offer free shipping?
We offer free shipping within NZ and Australia.
Can my order be shipped to a different address then my address?
Some orders Yes. During checkout you will be asked to provide a billing address and a shipping address. These two addresses do not have to be the same. Please note that the billing address information has to match your credit card information in order to process payment.
Can I have my order shipped to a P.O. Box?
Unfortunately we cannot courier to a PO Box.
Do you ship internationally?
Yes to most countries. Please email us for further information on international shipping
We offer free rings sizers which we can post out to you. We also suggest visiting a local jewelry store to get your ring finger sized accurately. We also offer instructions on how to determine your ring size yourself. Please check out our sizing chart.
What rings do you offer in large sizes?
We will be able to place a special order for certain rings. Please email us to enquire.
I know my ring size for my country. How do I order the correct ring size?
You can convert your ring size to the correct ring size by using our size chart.
Can a ring be resized?
Unfortunately our rings cannot be resized.