FAQ's
Frequently Asked Questions
How do I find my ring size?
You can use our online sizing guide or measure an existing ring. If you’re unsure, we recommend ordering our free ring sizer before purchasing.
Can tungsten or titanium rings be resized?
No — these metals are too hard to resize. If your ring doesn’t fit, you can use our 30-day exchange policy to swap for the correct size.
Are your rings hypoallergenic?
Yes. Our tungsten and titanium rings are nickel-free and safe for sensitive skin.
What’s the difference between tungsten and titanium rings?
Tungsten is heavier and extremely scratch-resistant, while titanium is lighter and more comfortable for everyday wear.
Do you offer free shipping in New Zealand?
Yes, we provide free NZ-wide shipping on all orders.
How long will my order take to arrive?
Orders usually arrive within 2–5 business days in NZ. International shipping times vary.
Do you ship internationally?
Yes, we ship worldwide. Delivery times depend on your location.
Can I track my order?
Absolutely. Once your order ships, you’ll receive a tracking link via email.
What is your 30-day exchange policy?
If your ring doesn’t fit or isn’t quite right, you can exchange it within 30 days of purchase.
How do I start a return or exchange?
Simply contact us through our website or email support, and we’ll guide you through the process.
Are tungsten rings scratch-resistant?
Yes, tungsten is one of the hardest metals and highly resistant to scratches.
How durable are titanium rings?
Titanium is lightweight yet strong, making it ideal for everyday wear.
Will my ring tarnish or fade?
No. Tungsten and titanium rings keep their finish for life with normal wear.
Can I wear my ring while swimming or working out?
Yes, both metals are durable and water-resistant.
What payment methods do you accept?
We accept major credit cards, PayPal, and Afterpay.
Is my payment information secure?
Yes, all transactions are processed through secure, encrypted payment gateways.
Do you offer Afterpay or installment options?
Yes, Afterpay is available at checkout for flexible payments.
Do your rings come in a gift box?
Yes, every ring is delivered in a premium presentation box.
Can I buy a gift card?
Yes, digital gift cards are available for purchase.
How do I clean my ring?
Simply wipe with a soft cloth and mild soap if needed. Avoid harsh chemicals.
Can I polish my ring at home?
Yes, but avoid abrasive materials. A soft cloth is best.
Do you offer a warranty?
Yes, all rings come with a 1-year warranty against manufacturing defects.